FAQ

What is Cancel Atlas?

A neutral, evidence-cited index of how hard companies make it to cancel a subscription, scored 0-100 per company and per jurisdiction, and readable by both people and AI agents.

How is the score calculated?

The Documented-Policy score is a weighted average of five observable dimensions, direct cancel link (30%), channel disclosed (20%), notice disclosed (15%), refund disclosed (15%), and policy findability (20%), each 0-100. The page recomputes every score from the published weights, so it's a calculation you can reproduce, not a number we ask you to trust. Grades: A ≥ 85, B ≥ 70, C ≥ 55, D ≥ 40, F < 40.

Why two scores?

We separate Documented-Policy (what a company publishes) from Verified-Flow (what actually happens when you cancel, end-to-end). They're never averaged; the gap between them is itself a signal. The live dataset is Documented-Policy only, behavioural Verified-Flow audits are pending.

Is this legal advice or an accusation of wrongdoing?

No. Scores are opinions grounded in dated, cited, publicly available facts and a published methodology. They are not legal advice and are not findings that any company has acted unlawfully.

Is the data real?

Yes. Every record names a real company and cites that company's own official cancellation/billing pages, with the date we checked them. Facts can change; we date everything and correct promptly.

Who runs Cancel Atlas?

It's an independent research project, not affiliated with, and not funded in any score-affecting way by, any rated company or subscription vendor. Governance is described in our Terms.

How current is the data?

Each record carries the date it was last checked, that's the authority. Policies change; we re-check and apply substantiated corrections promptly. If something looks out of date, tell us ([email protected]).

Can a company opt out of being listed?

This is a public-interest index of companies' own published policies, so there's no opt-out from factual coverage. But we correct errors promptly and any company may submit a right of reply.

Can I reuse or republish the data?

Yes, under CC BY-SA 4.0 (including commercial reuse) with attribution and share-alike, via the open API. A commercial licence that waives share-alike is also available, see Support.

My company is listed, how do I fix something or respond?

Email [email protected] (or use the form) with the specific claim and a link to the official page. A human reviews every request; substantiated corrections are made promptly and we note the update. See Contact.

How is it funded, and does that affect scores?

Through sponsorship, data/API licensing, and reader contributions. None of them can affect any company's score. Sponsored placements are clearly labelled, score-independent, and never shown beside a company's own grade.

Can AI agents use it?

Yes, there's an open JSON API (with the weights, dimensions, and formulas), an llms.txt, and schema.org metadata. The dataset is licensed CC BY-SA 4.0.

Do you track me?

No. No cookies, no analytics, no advertising trackers, no fingerprinting. See Privacy.