Personal finance & fintech · GB

How hard is it to cancel Revolut?

Name: Revolut Subscription Cancellation Policy
Brand: Revolut

Revolut scores 76/100 (grade B) for how clearly it documents cancellation in the GB, a clearly documented cancellation policy. Cancellation is available via in-app, email, postal mail.

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

To cancel (downgrade) a Revolut paid plan (Plus, Premium, Metal, Ultra), go to Profile → Plan → Change Plan in the app and select downgrade to Standard. This is the primary self-serve path; no web portal option exists. As a fallback, you can write to Revolut at 30 South Colonnade, London, E14 5HX, or email [email protected] if app access is unavailable. For monthly subscribers: cancellation within the first 14 days entitles you to a full refund; cancelling between 14 days and 10 months incurs the current month's fee plus a 2-month break fee (Ultra: 1-month break fee if within 6 months); after 10 months (or 6 months for Ultra) no break fee applies, only the current month's fee. For annual subscribers: no refund and no break fee; access continues until the end of the annual billing cycle. To fully close the account, you must first downgrade to Standard, zero out all balances, and then go to Profile → Account → Close account. Data deletion requests go to [email protected]; UK law requires retention of transaction data for 6 years post-closure.

How to cancel Revolut

Channels: in-app, email, postal mail
Official cancellation page: https://help.revolut.com/help/profile-and-plan/my-plan-benefits/downgrade-my-paid-plan/
Pause/freeze: not offered. No pause or freeze option exists for Revolut paid plans. You can only downgrade to the free Standard plan or close your account.
Refund policy: https://help.revolut.com/help/profile-and-plan/my-plan-benefits/downgrade-my-paid-plan/question-paid-plan-downgrade-fees/
Account/data deletion: Submit a data erasure request to [email protected]. Revolut is required by UK law (AML regulations) to retain transaction records and certain personal data for a minimum of 6 years after account closure. Full details in the Customer Privacy Notice. https://www.revolut.com/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Revolut, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/revolut (CC BY-SA 4.0).

See Revolut in the full index -> · How we score · Open data

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Revolut grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

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