Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Notion's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Software & SaaS · US

How hard is it to cancel Notion?

Notion scores 80/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Notion subscriptions can be cancelled online via Settings > Billing > Change plan on desktop, or by emailing support; cancellation takes effect at the end of the current billing cycle with no mid-cycle proration. Monthly subscribers can receive a full refund within 3 days of the invoice date; annual subscribers within 30 days. Apple App Store purchases must be cancelled and refunded directly through Apple. No pause or freeze option exists.

How to cancel Notion

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.notion.com/help/upgrade-or-downgrade-your-plan
  • Pause/freeze: not offered. Notion does not offer a subscription pause or freeze option; cancellation takes effect at the end of the current billing cycle.
  • Refund policy: https://www.notion.com/help/refunds
  • Account/data deletion: Notion does not document automatic data deletion upon cancellation; workspace data persists and the account reverts to a free plan. Users must manually delete their workspace or contact support to request data removal. No dedicated self-serve data deletion page was found.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Notion, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/notion (CC BY-SA 4.0).

See Notion in the full index -> · How we score · Open data

Earned it? Show your grade

Notion grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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