Health & telehealth · US
How hard is it to cancel Noom?
Noom scores 62/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.
Cancel via the web Subscription Portal (account.noom.com) or in-app when Noom bills directly (otherwise via Apple/Google); uninstalling the app does NOT cancel. No pause option. Noom Weight has a 14-day refund window; Noom Med is non-refundable once a prescription is written.
How to cancel Noom
- Channels: online (self-serve), in-app
- Official cancellation page: https://www.noom.com/support/faqs/subscription-and-billing/
- Pause/freeze: not offered. No pause offered, only stay subscribed or cancel.
- Account/data deletion: Not clearly documented on the cancellation/billing pages; request deletion via Noom Support. Noom settled a $56M class action over auto-renewal / cancellation 'dark pattern' practices. https://www.noom.com/support/faqs/subscription-and-billing/
Evidence
- Noom — Subscription and Billing FAQ (accessed 2026-06-04)
- Last reviewed 2026-06-04 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Noom, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/noom (CC BY-SA 4.0).