How hard is it to cancel Monday.com?

Cancellation is self-serve online only (admin goes to Administration > Billing > three-dot menu > Cancel product); only account admins can cancel. A 30-day notice before the subscription end date is required to avoid auto-renewal, if notice is not given, the plan renews for the full next term with no refund. New customers on yearly plans may receive a prorated refund if they cancel within 30 days of first purchase; existing customers get no refund once a term renews. Monthly plans are not refundable.

How to cancel Monday.com

• Channels: online (self-serve)
• Official cancellation page: https://support.monday.com/hc/en-us/articles/24256854535570-How-to-cancel-a-monday-product
• Pause/freeze: not offered. No pause or freeze option is documented in Monday.com's official help resources or FAQ.
• Refund policy: https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility
• Account/data deletion: Upon account closure, data is deleted within 90 days (30-day rollback window + 60 days for removal from databases and sub-processors). Admins may choose to retain data after cancellation, but Monday.com may delete it with or without notice. Data deletion requests can be submitted to [email protected]. https://monday.com/l/privacy/privacy-policy/

Evidence

• How to cancel a monday product – Monday.com Support (accessed 2026-06-06)
• Refund eligibility – Monday.com Support (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Monday.com, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/monday-com (CC BY-SA 4.0).

See Monday.com in the full index -> · How we score · Open data

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