Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Figma's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Software & SaaS · US

How hard is it to cancel Figma?

Figma scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Figma plans can be canceled online via Admin > Settings > Cancel plan (self-serve, takes effect at end of billing period) or by emailing [email protected] for annual plans (must be within 30 days before term end). No refunds are issued on annual subscription fees upon cancellation; Pay-As-You-Go charges are also non-refundable. The sole refund exception applies if Figma increases prices and the customer cancels during the 30-day notice window. Downgrading does not delete the account; separate account deletion is available in settings.

How to cancel Figma

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.figma.com/legal/renewal-and-cancellation/
  • Pause/freeze: not offered. No pause or freeze option is documented for Figma subscriptions.
  • Account/data deletion: Account deletion is self-serve via Account Settings > Delete account. Must cancel any paid subscription before deleting. Deletion is permanent and irreversible. https://help.figma.com/hc/en-us/articles/360039826814-Delete-your-Figma-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Figma, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/figma (CC BY-SA 4.0).

See Figma in the full index -> · How we score · Open data

Earned it? Show your grade

Figma grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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