Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Duolingo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

81/ 100 · B

E-learning · US

How hard is it to cancel Duolingo?

Duolingo scores 81/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Super Duolingo can be cancelled anytime online (via duolingo.com account settings > Subscription tab > Cancel subscription), through the iOS App Store (Settings > Apple ID > Subscriptions > Duolingo > Cancel), or via Google Play (Play Store > Payments & subscriptions > Subscriptions > Duolingo > Cancel). Cancellation takes effect at the end of the current billing period, Super features remain active until then. No refunds or proration are provided for partially used periods; all payments are nonrefundable unless local law requires otherwise. For App Store/Google Play purchases, refunds are handled by Apple/Google respectively. Deleting the app or account does NOT cancel the subscription, explicit cancellation is required.

How to cancel Duolingo

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.duolingo.com/help/cancel-my-super-duolingo-subscription
  • Pause/freeze: not offered. No pause or freeze option mentioned in any official Duolingo help or terms documentation.
  • Account/data deletion: Users can delete their account and data via the in-app or web settings. Duolingo is the GDPR data controller; DPO contact is [email protected]. CCPA compliance page available. Certain data may be retained for legal/dispute purposes; anonymous data retained indefinitely. https://www.duolingo.com/help/delete-my-account-and-data

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Duolingo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/duolingo (CC BY-SA 4.0).

See Duolingo in the full index -> · How we score · Open data

Earned it? Show your grade

Duolingo grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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